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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A context menu will open. It includes in-depth info about all the operations that you can carry out on the given page. Each context menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast collection of instructional videos illustrating how to work with our Control Panel. They're made for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you are looking for, examine our comprehensive Frequently Asked Questions database, which comprises questions asked by real customers and provides real solutions. We constantly "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ database either, we have a fantastic team of customer support engineers available 24x7 and ready to assist you with any problem. Each support ticket you open will be responded to in less than 1 hour (the average ticket response time being just twenty mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 265752

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com